Return Policy
Effective Date: February 6, 2025
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Return Eligibility
We accept returns for most items within 30 days of delivery. To be eligible for a return, the product must be unused, in its original packaging, and in resalable condition. Returns that do not meet these criteria may be subject to a restocking fee or may be denied. -
Return Process
To begin the return process, please contact our customer service team by email at Contact@royalkeyfix.com. Include your order number and the reason for your return. Our team will provide you with a Return Merchandise Authorization (RMA) number, which must be included in your return package. -
Refunds and Exchanges
Once the returned item is received and inspected, we will issue a refund to the original payment method or process an exchange. Refunds are generally processed within 7-10 business days. Shipping fees are non-refundable unless the return is due to our error. -
Non-returnable Items
Certain items are not eligible for returns, including custom-made products, products marked as “Final Sale,” and items that have been opened or used. We also cannot accept returns for gift cards or products purchased through third-party sellers. -
Shipping Costs for Returns
Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service to ensure your return is received safely. We are not responsible for lost or damaged return shipments. -
Defective or Damaged Items
If you receive a damaged or defective product, please contact us within 7 days of receipt. We will provide you with a prepaid return label and either issue a replacement or full refund, depending on the situation.
Contact Us
If you have any questions or need assistance with a return, please reach out to our customer support team:
Phone: (802) 457-7028
Email: Contact@royalkeyfix.com
